Do you live and breathe technology? Are you ready to turn your knowledge and experience into spectacular results? We are looking for incredibly smart, technologically savvy individuals who want to be a part of a next generation IT services organization.
Essential Duties and Responsibilities include the following:
- Answer technical support phone calls, open support tickets and address client requests
- Installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls
- Ability to diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
- Responsible for meeting Client Service SLA goals
- Resolve and provides updates, status, and completion information to client in a professional manner
- Troubleshoot & research business application, PC, server and network hardware errors
- Provide technical support both via phone and onsite service during the normal working hours
- Install, remove, test and configure PC operating systems, software and hardware
- Provide user assistance as needed on operating systems, software and hardware usage and procedures
- Provide on-call emergency services after business hours, holiday and weekends as required
Must be familiar with the following technologies:
- Microsoft Server Software (Server 2000, 2003, 2008, Exchange, SQL Server)
- Windows XP, Vista, 7
- Cloud Technologies (Google Apps, Office365, Box, VDI, etc.)
- Mobile Technologies (Android, Apple iOS)
- TCP/IP network troubleshooting
- Routers and Firewalls (Cisco, Linksys, Netgear, DD-WRT, etc.)
- Microsoft Office Suite
- Various Anti-Malware software
- Various Backup Software
- Various Anti-SPAM products
- Ethernet Network Cabling
- VPN remote access configuration & troubleshooting
- Network printer troubleshooting
- Active Directory Administration
- Network Administration
Requirements and Certifications
- 2 years or greater IT support experience in business environments
- College degree
- Excellent communication skills
- Certifications (Microsoft, Cisco, Apple, Dell, etc.) desired