Careers

Do you live and breathe technology? Are you ready to turn your knowledge and experience into spectacular results? We are looking for incredibly smart, technologically savvy individuals who want to be a part of a next generation IT services organization.

Essential Duties and Responsibilities include the following:
  • Answer technical support phone calls, open support tickets and address client requests
  • Installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, printers, disk drives, network servers, routers, and firewalls
  • Ability to diagnose basic IT and computer systems issues; hardware, software, networking, server, VPN and operator problems
  • Responsible for meeting Client Service SLA goals
  • Resolve and provides updates, status, and completion information to client in a professional manner
  • Troubleshoot & research business application, PC, server and network hardware errors
  • Provide technical support both via phone and onsite service during the normal working hours
  • Install, remove, test and configure PC operating systems, software and hardware
  • Provide user assistance as needed on operating systems, software and hardware usage and procedures
  • Provide on-call emergency services after business hours, holiday and weekends as required
Must be familiar with the following technologies:
  • Microsoft Server Software (Server 2000, 2003, 2008, Exchange, SQL Server)
  • Windows XP, Vista, 7
  • Cloud Technologies (Google Apps, Office365, Box, VDI, etc.)
  • Mobile Technologies (Android, Apple iOS)
  • TCP/IP network troubleshooting
  • Routers and Firewalls (Cisco, Linksys, Netgear, DD-WRT, etc.)
  • Microsoft Office Suite
  • Various Anti-Malware software
  • Various Backup Software
  • Various Anti-SPAM products
  • Ethernet Network Cabling
  • VPN remote access configuration & troubleshooting
  • Network printer troubleshooting
  • Active Directory Administration
  • Network Administration
Requirements and Certifications
  • 2 years or greater IT support experience in business environments
  • College degree
  • Excellent communication skills
  • Certifications (Microsoft, Cisco, Apple, Dell, etc.) desired